Refund policy
RETURN AND REFUND POLICY
Last Updated: November 4, 2026
Thank you for shopping at lezavento. We are committed to providing a clear, fair, and convenient return experience for purchases made through https://lezavento.shop.
1. 30-DAY RETURN PERIOD
Customers may request a return within 30 calendar days after receiving their order.
For standard change-of-mind returns, products should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Original accessories and packaging should be included where reasonably possible.
These requirements do not limit statutory rights regarding defective, damaged, or incorrectly described goods.
2. FREE RETURN SHIPPING
We offer free return shipping for eligible returns requested within the 30-day return period.
To request a return, contact saristuardyk@outlook.com with your order number and product details.
Our customer service team will provide an authorized return location and a prepaid shipping label or another return method at our expense.
Please do not send products to an unconfirmed business address. Our return processing facility may differ from our correspondence address.
3. HOW TO REQUEST A RETURN
- Contact customer service within 30 days of delivery.
- Provide your order number and relevant product details.
- Follow the authorized return instructions.
- Retain proof of shipment until your request is resolved.
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If merchandise arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
Include your order number, a description of the issue, and photographs where available.
We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws.
5. REFUND PROCESSING
Once we receive the returned merchandise or sufficient evidence of return, we will review the request.
Approved refunds are issued to the original payment method.
Refunded funds typically appear in your account within 3–7 business days after issuance, depending on your bank or payment service provider.
Any mandatory statutory refund deadline takes precedence over this estimated banking period.
6. EXCHANGES
Exchanges are subject to product availability. Please contact us before returning an item for exchange.
If a direct exchange is unavailable, an eligible return and separate new purchase may be arranged.
7. ORDER CANCELLATIONS
Contact customer support promptly if you wish to cancel an order.
We will attempt cancellation before dispatch. Orders that have already shipped may be handled through the return procedure.
Mandatory consumer cancellation rights remain unaffected.
8. SHIPPING FEES AND TAXES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
Customers will not be asked to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the total disclosed at checkout.
Applicable sales tax, VAT, and import obligations will be handled according to relevant laws.
9. UNITED KINGDOM CONSUMER RIGHTS
Eligible UK consumers generally have 14 days after receiving an online goods purchase to cancel without giving a reason, followed by another 14 days to return the goods.
Applicable refunds, including qualifying standard outbound delivery charges, will be issued within statutory deadlines.
Certain exceptions may apply to particular products, including some personalized or opened, sealed hygiene-sensitive goods.
Our 30-day free return service does not restrict mandatory consumer rights.
10. CONTACT INFORMATION
Store Name: lezavento
Website: https://lezavento.shop
Customer Service Email: saristuardyk@outlook.com
Please contact us before returning merchandise so we can provide the correct return instructions.