Shipping policy
SHIPPING POLICY
Last Updated: November 4, 2026
Thank you for shopping with lezavento. This Shipping Policy explains our order processing times, delivery estimates, shipping charges, tracking assistance, and lost-package procedures.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days after payment confirmation.
Business days exclude weekends and US public holidays.
Processing includes verification, preparation, packaging, and carrier handover.
2. ESTIMATED DELIVERY
Estimated shipping transit time is 20–45 calendar days after dispatch.
The separate 2–3 business-day order processing period is additional to this transit estimate.
Actual delivery may vary because of customs procedures, carrier operations, weather, public holidays, or other circumstances.
Delivery estimates are not guaranteed arrival dates.
3. SHIPPING DESTINATIONS
We primarily serve customers in the United States and the United Kingdom.
Available delivery destinations are displayed during checkout.
4. SHIPPING FEES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
For orders of $30 USD or less, any applicable shipping charge will be displayed before payment confirmation.
No undisclosed delivery fees will be added after checkout.
5. TAXES AND CUSTOMS
Customers will not be asked to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.
Where applicable, the merchant will arrange or cover these charges.
Sales tax, VAT, and other relevant obligations will be handled according to law.
6. ORDER TRACKING
Tracking details may be provided after dispatch.
To request your available tracking number or a delivery update, email saristuardyk@outlook.com with your order number and checkout email address.
Our support team will help with available tracking information.
7. SHIPPING DELAYS
Customs inspections, carrier disruptions, adverse weather, public holidays, or incomplete shipping details may cause delays.
If your order is late, please contact customer support.
For UK purchases, the extended delivery period must be clearly disclosed and agreed before the purchase is completed.
Mandatory consumer remedies for delayed or undelivered goods remain unaffected.
8. LOST OR MISSING PACKAGES
If your parcel is missing or confirmed lost during transit, email saristuardyk@outlook.com with your order details.
We will investigate with the delivery carrier and arrange a replacement at no additional cost or an appropriate refund in accordance with applicable consumer laws.
9. ADDRESS CORRECTIONS
Please verify your delivery information before checkout.
If you discover an error, contact customer support promptly. Corrections may not be possible after dispatch.
10. MULTIPLE SHIPMENTS
Some orders may arrive in separate packages.
No additional shipping charge will be imposed solely because an order is divided into multiple parcels.
11. SHIPPING SUPPORT
Store Name: lezavento
Website: https://lezavento.shop
Customer Service Email: saristuardyk@outlook.com